Refund policy
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at help@clockedoutcompany.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help@clockedoutcompany.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at help@clockedoutcompany.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Return Policy
We work with a print-on-demand partner (Printful) to fulfill all orders. Since everything is made to order, we don’t keep inventory on hand—so returns and exchanges are limited. But if something arrives damaged or wrong, don’t worry—we’ll make it right.
Damaged, Defective, or Misprinted Items
If your item arrives damaged, misprinted, or otherwise defective, please contact us within 30 days of receiving your order. Email us at help@clockedoutcompany.com with your order number and clear photos of the issue.
If we determine the problem was on our end, we’ll cover the cost of a replacement. Pinky swear.
Lost Packages
If your order was lost in transit, please contact us no later than 30 days after the estimated delivery date. We’ll work with our fulfillment partner to investigate and resolve it for you.
Returns & Exchanges
Because each item is made just for you, we don’t offer returns or exchanges for reasons like buyer’s remorse, ordering the wrong size, or a sudden shift in aesthetic. That said, we do include a sizing guide on each product page—so check that before you commit.
Wrong Address
If the address provided is considered insufficient by the courier and your order is returned to our fulfillment facility, we’ll contact you for an updated address. Reshipping costs will be your responsibility.
Always double-check your address before clicking "Buy." It's like the digital version of looking both ways.
Unclaimed Packages
Reshipping is possible for unclaimed shipments returned to the fulfillment facility, but again—you’ll need to cover the cost.
International Orders & Customs
International orders may be subject to customs fees or taxes upon delivery. These charges are out of our control and are the responsibility of the recipient. For details, check with your local customs office.
EU Customers
In line with Article 16(c) and (e) of EU Directive 2011/83/EU, we don’t accept returns for:
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- Custom or personalized items
- Unsealed goods not suitable for return for health or hygiene reasons
This policy is governed and interpreted in accordance with the English language, no matter how global our caffeine-fueled customer base may be.